FAQ

Q: Our dogs and cats have bad breath that doesn't improve even after brushing their teeth. What causes this bad breath?

Bad breath in dogs and cats is mostly caused by dental plaque, tartar, and calculus. Pet mouths typically contain up to 600 million bacteria. The bad breath occurs when anaerobic bacteria in dogs' and cats' mouths interact with food, mucus, phlegm, and oral proteins to produce volatile sulfur compounds. These anaerobic bacteria multiply rapidly in oxygen-deficient oral environments. To address pet bad breath, besides daily tooth brushing to remove debris from tooth surfaces, pets should drink plenty of water and use antibacterial mouthwash to help inhibit the growth of oral bacteria. Additionally, bad breath can also be caused by indigestion. Pet owners are recommended to choose pet food that contains digestive enzymes and probiotics to reduce odors caused by poor digestion. Using【Dr.Wa-Mi Oral Care Spray For Pets】and【Dr.Wa-Mi Digestive Care Drops For Pets】together can help pet owners easily manage their pets' oral health issues.

Q: How do I purchase products online? What are the procedures, shipping options, payment methods, shipping fees, and other regulations?

Please click on the Shopping Guidelines on our official website for detailed explanations. Please read carefully.

Q: Are your products available in physical stores?

Dr.Wa-Mi products are currently available for purchase through our official website or online e-commerce platforms. Pet owners can safely and easily shop from anywhere through our SSL-certified secure digital system with home delivery service. We currently partner with numerous physical retail stores across northern, central, and southern Taiwan. Please refer to the retail store locations listed at the bottom of our official website. We are actively seeking more retail partners to expand our physical store presence in the future. Please stay tuned for our updates.

Q: Can dogs and cats take Dr.Wa-Mi Digestive Care Drops daily?

Yes, of course. Dr.Wa-Mi Digestive Care Drops are made from natural plant ingredients, safe, non-toxic, non-medicinal, and have a mild taste. They are harmless to pets and can be consumed directly. Simply add the drops to fresh drinking water at a 1:200 ratio each time you change the water. Dogs and cats can easily maintain their oral and digestive health through their daily water intake. The drops help break down odors from the mouth, urine, and feces, while maintaining oral and internal pH balance.

Q: We use a pet water fountain for our dogs and cats. Can Dr.Wa-Mi Digestive Care Drops be added to the pet water fountain?

Yes, you can, but please do not use water fountains with external water refill systems to avoid over-diluting the drops and reducing their effectiveness.

Q: If my dog or cat already has tartar buildup, can Dr.Wa-Mi Oral Care Spray remove the existing tartar?

When tartar first forms, it is soft, but over time it calcifies and hardens into mineral deposits. Once calcified and hardened, it can only be removed through professional dental cleaning by a veterinarian using specialized medical equipment - there is no other way. If your dog or cat already has tartar buildup, we recommend first seeking professional veterinary treatment for tartar removal. Afterward, use Dr.Wa-Mi Oral Care Spray for daily oral maintenance to help maintain good oral health.

Q: Can Dr.Wa-Mi Pet Digestive Care Drops really reduce the odor of dog and cat urine and feces?

Research has found that Selaginella contains two types of polyphenolic compounds that possess extremely important biological functions, including binding ammonia, inhibiting urease, providing antioxidant effects, antiviral properties, and anti-inflammatory benefits. Through the inhibition of urease activity and promotion of peptide and amino acid absorption, it reduces the possibility of amino acid degradation, thereby significantly decreasing the production of endogenous ammonia in dogs and cats. It has many valuable applications, with its deodorizing function being particularly notable. Dr.Wa-Mi Digestive Care Drops contain high concentrations of Selaginella extract, which effectively and significantly reduces the odor of dog and cat urine and feces.

Q: There are many similar products on the market. Why should we choose Dr.Wa-Mi products?

1. Dr.Wa-Mi is the only brand in the market that develops and manufactures non-food pet products according to pet food standards. Using natural plant ingredients, we prioritize safety and non-toxicity before focusing on product effectiveness. Our products have passed SGS international laboratory pet food safety tests, confirming they are free from harmful substances, heavy metals, and microorganisms. They comply with international pet food-grade regulations from the European Union, United States, Japan, China, Taiwan, and other countries.

2. Dogs and cats harbor both common and specific pathogens throughout their bodies, from external surfaces to internal organs. Dr.Wa-Mi products feature targeted and specific antibacterial properties. During product development, Dr.Wa-Mi analyzed and screened for both common and specific pathogens found in different parts of pets' bodies, categorizing them systematically. This led to the development of products specifically designed to inhibit pathogen growth in different body areas. This differs from other similar products that only address common pathogens. As a result, Dr.Wa-Mi products offer more comprehensive antibacterial protection.

3. The normal pH environment in dogs' and cats' mouths is around 7-8, which is neutral to slightly alkaline. If oral hygiene is not maintained immediately after eating, bacteria will interact with food debris and carbohydrates within about 20 minutes, forming dental plaque on tooth surfaces and in gum pockets. Dental plaque is the primary cause of periodontal disease. Even after removal, plaque will reform within 24-48 hours. When dogs and cats eat, plaque produces toxic acidic substances, increasing the oral acidity to 10-1000 times its normal level, significantly lowering the oral pH and eroding teeth. Research shows that most bacteria grow within a specific pH range of 4-9, and microbial growth is influenced by environmental pH. Dr.Wa-Mi is the only product in the market with a pH value >10, which can effectively neutralize with saliva and inhibit microbial growth.

4. Dr.Wa-Mi products are covered by a 10-million-dollar product liability insurance, guaranteeing product quality.

Q : My dog/cat has bad breath. Can Dr.Wa-Mi Oral Care Spray eliminate their bad breath?

Yes, bad breath can be caused by various factors, with methanethiol produced from sulfur-containing amino acids being the main component. In deodorization tests, methionine (a sulfur-containing substance) was combined with bacteria-containing saliva and incubated at 37°C to produce methanethiol. When apple polyphenols at 300μg/mL were added to the mixture, methanethiol production decreased by over 50%. When the concentration was increased to 1200μg/mL, methanethiol production was completely inhibited. Therefore, apple polyphenols effectively suppress bad breath. Dr.Wa-Mi Oral Care Spray contains high concentrations of apple polyphenols, enabling it to quickly and effectively break down oral odors in dogs and cats, providing long-lasting deodorizing effects that pet owners can clearly notice.

Q: If I already brush my dog's/cat's teeth regularly, is it still necessary to use an oral care spray?

Yes, it is necessary. Whether using a toothbrush or cleaning cloth, oral cleaning can only remove debris from the tooth surface but cannot comprehensively eliminate oral pathogens. Expert studies have shown that over 80% of bacteria reside throughout the oral cavity, with only about 20% remaining on tooth surfaces. Therefore, using an effective antimicrobial oral spray that specifically targets pathogens is necessary to inhibit their growth. If pet owners already have a habit of brushing their dog's or cat's teeth, combining it with Dr.Wa-Mi Oral Care Spray will provide more comprehensive oral care for their pets.

Q: I'm worried my dog/cat will resist the oral care spray. How can I address this?

Don't worry. Based on feedback from pet owners before and after use, we have summarized the following situations:

1. Some dogs and cats may initially be wary when owners try to spray the oral care solution at them. They might feel confused or scared by the unfamiliar bottle shape, as they worry the owner's actions might threaten them. Therefore, we recommend that when owners first receive the product, instead of immediately spraying it, allow their pets to become familiar with the bottle for a few days. This helps reduce their wariness of the bottle and helps them understand that it's safe for them.
2. Some pet owners don't regularly interact with their dogs' or cats' lips during daily activities, so pets may initially resist when owners try to lift their lips. We recommend that owners first play games that involve gently lifting their pet's lips and provide appropriate rewards. This helps pets become accustomed to having their lips lifted, making it easier to apply the oral spray when needed.
3. Some dogs and cats may initially dislike the taste of the oral spray. We recommend owners first spray a small amount on their pet's favorite food to help them gradually adjust to the taste. Alternatively, owners can reward their pets after each spray application in the beginning to help reduce their aversion.

Q: Can dogs and cats swallow the Oral Care Spray & Digestive Care Drops? Are there any safety concerns?

Yes, they can. These two products are made from natural plant ingredients and have passed SGS international laboratory testing, confirming they are free from harmful substances, heavy metals, and microorganisms. They are the only non-pet food products in the market developed and manufactured according to pet food standards, complying with international pet food regulations from the EU, US, Japan, China, Taiwan, and other countries. The products contain no medicinal properties, have a mild taste, and are safe for dogs and cats to swallow. Our products are covered by a NT$10 million product liability insurance from. Pet owners can view the test reports directly on our product pages.